1. General approach
We seek to market our Services honestly, without deceptive claims, and in compliance with the Federal Trade Commission Act, the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA) where applicable, state telemarketing and “mini-TCPA” laws, and industry self-regulatory principles. Representations about loan products—such as amounts ($100–$5,000), terms (3–24 months), and APR ranges (5.99%–35.99%)—are illustrative of the types of products users may encounter through our partners and are not guarantees of approval or pricing for any individual.
2. Email marketing
We may send commercial email to individuals who have provided their email address and consented where required, or who have an existing business relationship where permitted by law. Commercial emails will identify the Company as the sender, include a physical postal address, and contain a clear and conspicuous mechanism to opt out of future commercial emails. Transactional or relationship messages (such as account security notices) may be sent without an unsubscribe link where permitted.
3. SMS and text messages
If we offer text message programs, we will obtain prior express written consent where required by the TCPA for marketing messages, disclose message frequency and that message and data rates may apply, and provide opt-out instructions (e.g., replying STOP). We do not intend to use an autodialer to send non-marketing informational texts without appropriate consent where required by law.
4. Paid advertising and lead generation
We may purchase advertising on search engines, social media platforms, and third-party websites. Advertisements may use tracking technologies subject to our Privacy Policy. We may partner with affiliate publishers who promote our Services under contractual compliance requirements, including clear labeling of advertisements and adherence to platform policies.
5. Remarketing and analytics
We may use cookies, pixels, and similar technologies to measure ad performance, deliver relevant ads, and build audiences for remarketing. You may control certain cookies through your browser settings and may opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance. California residents may exercise “Do Not Sell or Share” rights as described on our Do Not Sell page.
6. Prohibited practices
We prohibit marketing that: (a) targets individuals on national or state do-not-call lists where applicable law restricts such communications without consent; (b) misrepresents affiliation with any government agency; (c) guarantees loan approval or specific credit terms without a clear disclosure that approval is not guaranteed; or (d) uses false or misleading subject lines or headers in email.
7. Third-party lenders
Lenders and lead buyers with whom you may be matched after using our Services are independent entities. Their marketing practices are governed by their own policies and applicable law. We do not control third-party marketing after you leave our Services.
8. Changes
We may update this Marketing Practices page periodically. Material changes will be reflected by updating the “Last updated” date at the top of this page.
9. Contact
LUMEN LOAN PROCESSING, LLC
13677 HARLOWTON AVE
JACKSONVILLE, FL 32256
United States
Phone: +1 (863) 622-0612
Email: [email protected]